ServiceConnect
This Privacy Policy explains how ServiceConnect collects, uses, and protects your personal information in accordance with the POPI Act (Protection of Personal Information Act of South Africa). By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following information:
- Account Information: Name, email, phone number, password.
- Job Information: Job descriptions, budget, location, attachments.
- Professional Information: Skills, portfolio, pricing, certifications.
- Payment Information: Securely processed through Paystack (we do not store your card).
- Usage Data: Device type, IP address, interactions, cookies.
2. How We Use Your Information
We use your information to:
- Manage your ServiceConnect account
- Match customers with professionals
- Process credit purchases for professionals
- Improve platform performance and user experience
- Send alerts, messages, quotes, and job updates
- Ensure platform security and prevent fraud
3. Sharing Your Information
We only share your information when required:
- With professionals you hire
- With customers whose jobs you unlock
- With third-party services (Firebase, Paystack, email providers)
- When legally required
4. Data Protection
We follow industry-standard security practices:
- Encrypted database storage
- Secure login via Firebase Authentication
- HTTPS encrypted communication
- Strict access control
- Secure payments via Paystack
5. Your POPI Rights
You may request to:
- Access your data
- Update incorrect details
- Delete your account
- Withdraw marketing consent
- Object to processing of your information
6. Cookies & Tracking
We use cookies for:
- Login sessions
- Analytics tracking
- User preferences
7. Data Retention
Your data is kept while your account is active or as required by law.
8. Children's Privacy
The platform is not intended for children under 18.
9. Policy Updates
This policy may be updated. Continued use of the platform means you accept the updated policy.
10. Contact Information
To request data access or account deletion, contact:
Email: support@service-connect.co.za
Location: Cape Town, South Africa